FAQs

Have a question?

Please feel free to call our support team:

1 (855) 77 2GTHR

We are available from 10am-6pm CT

WHAT SAFETY PRECAUTIONS ARE BEING TAKEN? 

All CDC guidelines will be followed. We will leave at least every other parking space empty to ensure sufficient distance between you and surrounding vehicles. We ask that all guests remain in their vehicles or designated areas for the duration of the performance. In the event it is necessary for a fan to leave their vehicle, safe social distancing will be strictly enforced. Failure to follow safe social distancing, or requests of staff members for participants to follow, will cause the participant to be subject to ejection. Event staff will be wearing personal protective equipment as required by CDC guidelines. 

 

 

Ticket Information 

IF I SHOW UP WITH MORE THAN 5 PEOPLE IN MY CAR WHAT WILL HAPPEN?

IF YOU SHOW UP WITH MORE THAN 5 PEOPLE IN YOUR CAR YOU MUST PAY FOR A ADDITIONAL PERSON PASS. SINGLE PERSON ADD-ONS ARE $40 ON FRIDAY AND $50 FOR SATURDAY.

IF I PURCHASE A TWO PERSON CAR PASS CAN I PURCHASE A SINGLE PERSON ADD-ON?

NO. TWO PERSON CAR PASSES CAN ONLY HAVE TWO PEOPLE IN THE CAR. IF YOU WOULD LIKE TO UPGRADE TO A FIVE PERSON CAR PASS, PLEASE CONTACT US.

CAN I UPGRADE MY TWO PERSON CAR PASS?

YES, YOU CAN UPGRADE YOUR TWO PERSON CAR PASS TO A FIVE PERSON CAR PASS. PLEASE CONTACT US.

IF I DON’T PURCHASE A TICKET ONLINE, CAN I PURCHASE A TICKET AT THE EVENT? 

There will be very limited, if any, day of event tickets. The venue has placed capacity controls that we have to abide by. If you want to be assured entry, buy your tickets early. We do anticipate a sellout. 

IF I DON’T PURCHASE A TICKET ONLINE, CAN I PURCHASE A TICKET AT THE EVENT? 

There will be very limited, if any, day of event tickets. The venue has placed capacity controls that we have to abide by. If you want to be assured entry, buy your tickets early. We do anticipate a sellout. 

DOES MY TICKET PURCHASE WORK FOR ALL EVENT DAYS? 

No. Unless you purchase a multi-day pass. Each show date and time requires a ticket specific to that event. 

I RECEIVED MY CONFIRMATION, BUT WHERE’S MY TICKET? 

Tickets will be sent via email with attached PDF. You may print prior to the event or scan from device. 

ARE PARKING SPACES ASSIGNED? 

No – All spaces are first come, first serve in the zone that you have purchased and will not be assigned prior to arrival. Parking attendants will direct each driver to a parking space upon arrival. If you are looking for a more intimate experience, a limited number of VIP tickets are available. 

 

WE HAVE A LARGE GROUP COMING. CAN WE RESERVE SPACES TOGETHER IN ADVANCE? 

Sorry, we cannot reserve parking. We suggest trying to arrive in the lot behind one another as cars will be directed to fill in rows as they arrive. Still, we cannot guarantee that you will be parked next to the other vehicles in your group. It is recommended that you only share a vehicle with household members with whom you have been sheltering in place. 

 

ARE THERE ANY SPECIAL RULES FOR PARKING? 

Please follow the direction of parking attendants and venue staff. For everyone’s safety, it is important that you stay in the space you are assigned throughout the event. Parking spaces between vehicles must remain clear. 

 

WHAT ABOUT ADA PARKING? 

Every section has designated ADA parking. In addition, because of the social distancing requirements, every parking spot meets ADA requirements. 

 

CAN I UPGRADE MY TICKET? 

Yes, provided that there is space available. You may email info@driveinchi.com if you wish to upgrade in advance. 

 

HOW DO I SCAN MY TICKET? 

Please present your ticket at the driveway entrance for contact-free scanning by holding the ticket against your rolled up window. Our staff will scan your ticket through the glass. 

 

WHAT IF I AM RUNNING LATE? 

We encourage everyone to arrive on time to limit disturbances for others in attendance, as well as the talent on stage. Should you arrive late, our parking attendants will assist you in getting to your parking space as quickly as possible without negatively impacting the experience of other fans. 

WHAT IF I CAN’T USE MY TICKET? 

All sales are final and there will be no refunds. 

 

CAN I LEAVE AND COME BACK? 

Re-entry is not permitted. 

 

IF I NEED TO LEAVE BEFORE THE SHOW IS OVER, WILL I BE ABLE TO EXIT THE PARKING LOT? 

Unless there is an emergency, we ask that everyone stay in their parking space until the end of the show. In the event you need to leave unexpectedly, you may exit the parking lot. Please inform one of our parking attendants and they will be happy to assist you. 

 

IS TAILGATING PERMITTED? – Updated 8/19/2020 

You are welcome to bring chairs. There will not be any outside food and beverage allowed in the venue.

 

HOW LONG WILL THE SHOW LAST? 

The show will last approximately 3 hours. 

 

Event Details 

IS THERE AN AGE LIMIT FOR THE SHOW? 

The show is an 18+ event. Government issued ID will be required for entry. 

 

WILL RESTROOMS BE AVAILABLE? 

We are asking that all fans minimize or eliminate the need to leave their car for any reason. A limited number of restrooms will be available for use and guests who need to use the facilities must follow social distancing restrictions and instructional signs. Restroom use will be limited to one adult at a time. Handicap restrooms will be available, and all restrooms will be monitored by a housekeeping attendant to ensure surfaces are cleaned after each use. 

 

CAN I BRING A CAMERA? 

Only standard point-and-shoot cameras will be permitted. Cameras with detachable lenses, Go-Pros, or any other professional audio, video, or digital recording devices are prohibited. 

 

WHAT HAPPENS IF IT RAINS? 

The show must go on but your safety is our priority. In the event of inclement weather, event management may decide to delay the performance or make necessary arrangements to keep you, the talent and our staff safe.  

 

WHAT KINDS OF VEHICLES ARE PERMITTED? 

Personal vehicles and trucks that fit in a single, standard parking space are welcome. Oversized vehicles such as RVs and trailers are not permitted. 

 

CAN I LEAVE MY CAR RUNNING? 

No, City Ordinance does not allow vehicles to remain idling for more than 5 minutes. 

 

WHAT IF MY CAR BATTERY DIES DURING THE CONCERT? 

Unless you have a bad battery, that should not happen. But to prevent it from happening, put your car in Accessory mode if using your car radio to listen to the show. Unless you have a diesel engine or after-market muffler, you should also start your car once during the event for a few minutes to charge the battery. A designated time to start vehicles will be announced during the show.  In the rare instance that your battery does die, please notify your nearest parking attendant and our staff will assist you in starting your car when the show ends. 

 

CAN I ROLL MY WINDOWS DOWN DURING THE SHOW? 

Absolutely. 

 

DO I NEED TO TURN MY HEADLIGHTS OFF? 

Yes, headlights should remain off throughout the event unless instructed otherwise. 

 

CAN I LEAVE THE HATCHBACK OF MY SUV OPEN DURING THE SHOW? 

In order to maintain safe social distancing, we ask that you please remain inside of your vehicle even with your vehicle’s hatchback open. However, you may sit in the cargo area with the hatchback open. Hatchbacks should be raised no higher than the top of your vehicle (level with your roof). If your hatch opens above your roofline, this blocks the view of others. You are responsible for keeping it lowered using a rope or similar method. Hatchback lights can usually be turned off by using a pen or piece of metal to close the opened latch. To re-open the latch, just pull the lever. 

 

DO I NEED TO STAY INSIDE MY VEHICLE?  

Attendees may get out of their vehicle provided that your party stays within the marked of designated area. You may not be sitting so high as to obstruct the view of others. Please use common courtesy so everyone can enjoy the show. 

 

WHAT IF I NEED ASSISTANCE DURING THE EVENT? 

Our event staff and security personnel are here to help. If you have a question or concern, please notify the nearest staff member and we will be glad to assist you. You may also call the numbers posted for assistance. If you experience an emergency situation during the event, please call 911 first and then notify the nearest staff member. 

 

CAN I SMOKE IN THE PARKING LOT SINCE IT IS OUTSIDE? 

Please avoid smoking at this event as it may disturb others in attendance. 

 

IS THERE ANYTHING WE CAN’T BRING OR DO? 

Yes, the following items and activities are prohibited at this event at this time: 

  • Advertising, selling or promoting any thirdparty product (including, but not limited to, food and beverage items) 
  • Excessive amplified sound systems 
  • Disorderly conduct 
  • Fireworks 
  • Generators 
  • Grills or fryers 
  • Kerosene lamps or open flames of any kind 
  • Laser pointers 
  • Littering 
  • Noisemakers 
  • Tents, stand umbrellas and tarps 
  • Use of drones 
  • Wagons and strollers 
  • Weapons 
  • Coolers
  • Outside Food and Beverage

Please note that failure to follow these guidelines may result in ejection from the event. 

 

WILL MERCHANDISE BE AVAILABLE FOR PURCHASE? 

Event-specific merchandise is available to purchase on-site. 

 

WILL THERE BE AN ENCORE PERFORMANCE? 

No, there will not be an encore performance. 

 

CAN WE SIT IN A TRUCK BED? 

Yes but please be considerate of those behind you. They want to see the show too.